A guy who looks after the cars works from the corner opposite the reception. Oh and my Room wasn't cleaned until day 3 when I requested it. Glass tops on tables in bedroom didn't look clean, nor the large window in bedroom and on 1st night a big lump of black gunk landed from the tap and onto my toothbrush! Bedding clean though. Relatively clean but more attention to detail needed. Breakfast served on bar, seating uncomfortable with no proper tables, plastic knives, forks and plates. Not a good start and not what I expected off a Hilton Hotel. There are no Tea/Coffee making facilities in bedrooms at this Hotel. Although I'm a Hilton Diamond member, I won't be staying at this hotel again in the future.… I'm really surprised at the attitude of this hotel's staff. Apparently, I was supposed to know that the remote only works if you are pointing it directly at the bottom right-hand corner of the TV. He got annoyed at me and said that I'm not using the remote control correctly. I called the front desk, and they sent their electrician.
ONYX HOTEL BOSTON EXPEDIA TV
After that, my TV remote control wasn't working consistently. When I asked further as to what I should do then, they said that there's shower gel in the shower that I could use. I called the front desk, and they simply said that the hotel was out of hand soap. In my bathroom, there wasn't any hand soap for the sink. Unfortunately, that's kind of where the good stops. The good part of the Onyx is its location, namely its proximity to North Station, Faneuil Hall, and Quincy Market. Racquel & Kimpton, thank you a million times over for making our trip to Boston so memorable for me & my 79+ year-old dear Daddy! We will never forget you or the Onyx! Shoutout to Vincent as well for his amazing hospitality! The Kimpton/IHG company (& we were) so incredibly lucky to meet and know you!… Racquel went out of her way to help us and even inquired about our drive home to Detroit. Honestly, I can’t remember the last time an employee made me feel so welcome, appreciated, and cared for at a hotel. I would always be so happy to see her at the front desk! I would say in jest, but also somewhat meaning it, “Oh look! There’s my new best friend Raquel!”. She assisted us when Dad & I were soaked during a rain storm, was very patient with our requests, and just an all-around wonderful person. She was so genuine, welcoming, fun, and kind. During our stay, we were lucky to see and be greeted by Racquel daily.
ONYX HOTEL BOSTON EXPEDIA UPGRADE
He made sure to have some goodies for us in the room, and gave us a nice upgrade that was very comfortable for both my dad and me. Then, the day before we left, I spoke with Vincent and shared with him that my dad will be turning 80 within the next 6-7 months. She was very kind, thorough, and gracious. First off, I called Kimpton Onyx a few times to inquire about restaurants, and I spoke with Racquel and a couple occasions. We did take the T to Fenway from the North Station and that was a very easy walk and trip. The neighborhood is charming, and we were close to everywhere he wanted to go between the North End, Faneuil Hall/Quincy market, as well as even Boston Commons & the Back Bay. We were so very excited, and the Kimpton Onyx did not disappoint. I took my 79-year-old dad to Boston so that he could see Fenway for the first time ever. Hotels near Lincoln Technical Institute.Hotels near Everest Institute - Chelsea, MA.Hotels near MGH Institute of Health Professions.Hotels near Massachusetts Institute of Technology.Hotels near MA General Dietetic Internship Boston, MA.Hotels near Le Cordon Bleu College of Culinary Arts in Boston.Hotels near Hult International Business School.Hotels near Jeannette Neill Dance Studio.Seaport District / South Boston Waterfront Hotels.Curio Collection by Hilton Hotels in Boston.
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